FAQs
Have questions? We're here to help.
How to open zip file??
Every operating system has a default zip extractor, Please watch the mentioned tutorial to learn how to open zip files.
- Windows 10: https://www.youtube.com/watch?v=r9hpiyzOOTY
- Mac Book: https://www.youtube.com/watch?v=0_GrJykkc90
- iPhone or iPad: https://www.youtube.com/watch?v=l8QGEyy-wPw
You can use External Software if you are unable to unzip with the default extractor.
- Windows 10: https://www.youtube.com/watch?v=r9hpiyzOOTY
- Mac Book: https://www.youtube.com/watch?v=0_GrJykkc90
- iPhone or iPad: https://www.youtube.com/watch?v=l8QGEyy-wPw
How to download my purchased pattern?
Here's a step-by-step guide to download your purchased embroidery designs from Hola Embroidery (holaembroidery.com):
1. Log into your account
- Go to https://holaembroidery.com/
- Click on Sign In (usually in the top right or in the menu).
- Enter your email and password.
2. Access your downloads
- Once logged in, go to My Account.
- In the left menu (or account dashboard), click on Downloadable Products (or sometimes listed under My Orders / My Downloads).
3. Download the files
- You’ll see your purchased designs listed.
- Click the Download button next to the design (or “Download All” if available).
- The files are usually provided as .ZIP archives containing multiple embroidery formats (PES, DST, EXP, JEF, etc.).
4. After downloading
- Locate the downloaded .zip file on your computer.
- Extract/Unzip it (right-click → Extract All on Windows, or double-click on Mac).
- Choose the correct format for your embroidery machine and transfer it to a USB stick or directly to your machine.
Tips:
- Downloads are instant right after purchase.
- You can usually re-download the files anytime from your account.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Center to start your request.
Do you ship internationally?
Yes! We currently ship to over 50 countries worldwide. International shipping rates and times vary depending on your location.